Privacy Policy

Privacy Policy
Effective Date: June 18, 2025

Steam Master Eco Cleaning is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights.

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1. Information We Collect

1.1 Information You Provide Directly

• Name
• Email address
• Phone number
• Zipcode
• Any notes or comments in contact forms

1.2 Information Collected Automatically

• Device details (browser type, operating system)
• IP address
• Pages visited and time spent on each
• Cookies and similar technologies (see Section 4)

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2. How We Use Your Information

• Respond to Inquiries: Manage quotes and service requests.
• Provide Services: Schedule appointments and coordinate our cleaning teams.
• Marketing & Promotions: Send offers via email, SMS or WhatsApp (only if you’ve given consent).
• Improve Our Website: Analyze usage to optimize performance and user experience.

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3. Legal Basis for Processing

• Consent: When you submit a form or opt in to communications.
• Contractual Necessity: To fulfill your cleaning service agreement.
• Legitimate Interests: Website security, fraud prevention, and service improvements.

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4. Cookies & Similar Technologies

We use cookies to:

• Remember your preferences.
• Analyze site performance (e.g., Google Analytics).
• Personalize content and ads.

You can disable cookies in your browser settings; note that some functionality may be limited.

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5. Sharing Your Information

We do not sell or rent your data. We may share with:

• Hosting & Email Providers (to deliver our communications).
• Analytics Services (e.g., Google Analytics).
• Legal Authorities if required by law.

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6. Data Security

We implement technical and organizational measures (TLS/SSL encryption, access controls, regular backups) to protect your data against unauthorized access, alteration, or loss.

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7. Data Retention

• We retain your information while you are our customer.
• We may keep records up to 5 years after our last interaction, to comply with legal and accounting obligations.

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8. Your Rights

You may, at any time, exercise your rights to:

• Access your personal data.
• Correct any inaccuracies.
• Delete your data (“right to be forgotten”).
• Restrict or object to processing.
• Port your data to another service.

To make a request, contact us at cleaningservices@steamasterfl

9. Changes to This Policy

We may update this Privacy Policy periodically. The effective date at the top will reflect the latest revision. Please review it from time to time.

If you have any questions, reach out to cleaningservices@steamasterfl